Cancellation & Refund Policy

1. Scope

This policy applies to management fees paid to Tenia Group LLC. It does not apply to advertising spend, which is paid by clients directly to ad platforms and is governed by those platforms' own terms.

2. Minimum term

Engagements have a standard minimum term of 3 months. A different term can be agreed during the strategy call; the term that applies is the one stated in the signed service agreement.

3. How to cancel

After the minimum term, either party may end the engagement with 15 days written notice sent by email to support@teniagroupllc.com. Services continue, and fees remain due, until the end of the notice period.

4. Refunds

• Monthly management fees are paid in advance for work scheduled in that month and are generally non-refundable once the month has started.
• If we cancel an engagement for reasons not caused by the client, we refund the unused portion of any prepaid fee, calculated pro rata.
• If payment is received but work has not started and the client cancels in writing within 3 business days, we refund the fee minus any setup work already completed.

Approved refunds are returned by bank transfer to the account the payment came from, within 10 business days.

5. After cancellation

We remove our access from the client's ad accounts and tools and hand over any assets the service agreement assigns to the client.

6. Contact

Tenia Group LLC
9843 SW 2nd St, Miami, FL 33174, USA
Phone: (786) 767-0174
Email: support@teniagroupllc.com