Payment Policy

1. Payment methods

Tenia Group LLC accepts payment of management fees by ACH transfer and by domestic or international wire transfer only. We do not accept card payments, cash, cryptocurrency or payment through third parties.

2. When payment is requested

We send an invoice only after a service agreement has been signed by both parties. The first month is invoiced at signing; following months are invoiced in advance at the start of each billing period.

3. Bank details and fraud prevention

• Our bank details appear only on the signed service agreement and on official invoices from Tenia Group LLC.
• We will never change bank details by phone, text or chat. If you receive a message asking you to pay a different account, call us at (786) 767-0174 before paying.
• Payments must come from an account in the client's business name.

4. What our fees cover

Our invoices cover our own management services only. We never collect, hold or move our clients' advertising budgets. Ad spend is paid by each client directly to Meta, Google or other platforms from the client's own ad account. We only invoice our own management fee.

5. Late payment

Invoices are due within 15 days of the invoice date. If payment is late, we may pause work until the balance is paid, as described in the service agreement.

6. Bank fees

Each party pays its own bank's transfer fees. For international wires, the client should make sure the full invoiced amount is received.

7. Contact

Tenia Group LLC
9843 SW 2nd St, Miami, FL 33174, USA
Phone: (786) 767-0174
Email: support@teniagroupllc.com